Retail Mall Optimizes Operations with Proptor's Solutions
In less than 90 days, a prominent retail mall significantly enhanced its operational efficiency and stakeholder satisfaction by integrating Proptor, a comprehensive management platform.
About the Retail Mall
The retail mall features a vast 500,000 square feet of Grade A retail space, housing a diverse array of national and international brands. It serves as a premier destination for shoppers, fashion enthusiasts, food lovers, and entertainment seekers.
Background
Before adopting Proptor, the retail mall encountered substantial operational challenges. Their reliance on outdated pen-and-paper and Excel-based systems for checklist management, compliance tracking, and reporting created inefficiencies, consuming valuable man-hours and hindering overall effectiveness. Additionally, the absence of a centralized system for managing complaints led to inconsistent standards and difficulties in resolving issues promptly. Tenant requests further complicated matters, with cumbersome approval processes and manual form submissions adding to operational strain.
The Challenges
- Inconsistent operational standards and limited visibility due to manual checklist management.
- Inefficient complaints handling system reliant on disparate chat groups.
- Time-consuming tenant request approvals and form submissions.
The Solution
Proptor's suite of solutions addressed the retail mall's operational pain points comprehensively.
- Digital Checklists: Proptor replaced manual checklists with a mobile-friendly solution, providing technicians with real-time access to information and streamlining onsite tasks for efficient issue resolution.
- 360-degree Complaints Management: Proptor's integrated system replaced chaotic chat groups, offering easy complaint registration via QR codes, and streamlining processes to reduce complaints by 14%.
- Tenant Request Portal: The mobile app facilitated seamless access to tenant requests, eliminating the need for physical presence and expediting approvals with digital signatures.
The Results
The implementation of Proptor yielded significant improvements for the retail mall:
- 27% increase in checklist compliance.
- 14% reduction in registered complaints.
- 90% time savings on tenant requests.
- 23% cost savings on asset downtime.
Customer Success
The retail mall's management team lauded Proptor, rating it a solid 9 out of 10 for its product and service. They praised its efficiency gains, user-friendliness, and time-saving features, noting a marked reduction in complaints from tenants and visitors. The system's transparency and robust reporting capabilities were highlighted as exceptional, underscoring its transformative impact on the retail mall's operations.