Client Success Story: Achieving Operational Excellence with Proptor

Category Case Study, Software

Discover how a leading Realty Developer with a prestigious 3 million square feet office space in Delhi NCR transformed its operations with Proptor, achieving remarkable results in under 90 days.

Background

The company, boasting a portfolio of four buildings totalling 3 million square feet, faced operational hurdles prior to embracing Proptor's solutions.

Challenges

  • Outdated Checklist Management: The reliance on pen-and-paper checklists led to inefficiencies and laborious reporting.
  • Ineffective Complaint Management: Using WhatsApp groups resulted in overlooked critical issues and a lack of accountability.
  • Time-consuming Tenant Requests: Approval processes for tenant requests were protracted due to manual systems.
  • Inefficient Asset Management: Maintenance tracking using rudimentary tools resulted in costly breakdowns.
  • Tenant Dissatisfaction: Traditional survey methods failed to provide real-time feedback, hindering improvement efforts.

The Solution

  • Digital Checklists: Proptor introduced mobile-friendly checklists enabling real-time data capture and issue resolution.
  • Ticket Management: Proptor's streamlined system replaced chaotic chat groups, simplifying complaint registration and resolution.
  • Tenant Portal: Proptor facilitated rapid request processing and approval via a user-friendly digital platform.
  • Asset Management: Proptor revolutionized asset tracking, providing real-time maintenance scheduling and cost alerts.
  • Feedback and Survey: Instant surveys with automated reporting mechanisms allowed for swift improvement based on visitor and tenant feedback.

The Results

  • 27% increased checklist compliance.
  • 16% reduction in registered complaints.
  • 80% time savings on tenant requests.
  • 23% cost savings on asset downtime.

Customer Success

"We highly commend Proptor, rating it 9 out of 10 for its outstanding product and service. It has revolutionized our operations, significantly reducing tenant complaints and enhancing efficiency. With its transparent reporting, Proptor has become an invaluable asset to our organization."

- Asset Head of the company